Privacy Policy | 私隱政策

1. Introduction | 簡介

• Aircity Operating System (HK) Ltd ("MTC", "we", "us", or "our") is committed to protecting your privacy.
• This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
• By using MTC services, you consent to the data practices described in this policy.
• If you do not agree with the terms of this Privacy Policy, please do not use our services.

• 創城營運系統(香港)有限公司（「MTC」、「我們」或「本公司」）致力保護您的私隱。
• 本私隱政策說明當您使用我們的流動應用程式及服務時，我們如何收集、使用、披露及保護您的資料。
• 使用 MTC 服務即表示您同意本政策所述的資料處理方式。
• 如您不同意本私隱政策的條款，請勿使用我們的服務。

2. Information We Collect | 我們收集的資料

• Personal Information: Name, email address, phone number, date of birth, and profile photo.
• Identity Documents: Hong Kong Identity Card (HKID) or passport, and valid driving license for verification purposes.
• Payment Information: Credit/debit card details, wallet balance, and transaction history.
• Location Data: Real-time GPS location during trips for navigation, safety, and service provision.
• Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
• Usage Data: App interactions, booking history, trip details, and preferences.
• Communications: Records of customer support interactions via WhatsApp or other channels.

• 個人資料：姓名、電郵地址、電話號碼、出生日期及個人照片。
• 身份證明文件：香港身份證或護照，以及有效駕駛執照，用作身份核實。
• 付款資料：信用卡/扣賬卡資料、錢包餘額及交易記錄。
• 位置資料：行程期間的即時 GPS 定位，用於導航、安全及服務提供。
• 裝置資料：裝置類型、操作系統、裝置識別碼及推送通知權杖。
• 使用資料：應用程式互動記錄、預約記錄、行程詳情及偏好設定。
• 通訊記錄：透過 WhatsApp 或其他渠道與客戶服務的對話記錄。

3. How We Use Your Information | 我們如何使用您的資料

• Service Provision: To process bookings, facilitate vehicle access, and provide navigation assistance.
• Identity Verification: To verify your identity and driving eligibility through KYC processes.
• Payment Processing: To process payments, manage your wallet, and handle refunds or disputes.
• Safety & Security: To monitor trips for safety, detect fraud, and respond to emergencies.
• Communications: To send booking confirmations, trip updates, and important service notifications.
• Service Improvement: To analyze usage patterns and improve our app and vehicle fleet.
• Legal Compliance: To comply with legal obligations, including traffic authority inquiries and law enforcement requests.

• 服務提供：處理預約、協助車輛進入及提供導航支援。
• 身份核實：透過 KYC 程序核實您的身份及駕駛資格。
• 付款處理：處理付款、管理您的錢包及處理退款或爭議。
• 安全保障：監察行程安全、偵測欺詐行為及應對緊急情況。
• 通訊聯繫：發送預約確認、行程更新及重要服務通知。
• 服務改進：分析使用模式以改善我們的應用程式及車隊。
• 法律合規：遵守法律義務，包括交通當局查詢及執法機關要求。

4. Data Sharing & Disclosure | 資料共享及披露

• We do not sell your personal information to third parties.
• Payment Processors: We share payment information with secure third-party payment providers (e.g., Stripe) to process transactions.
• Identity Verification: We may use third-party services to verify your identity documents.
• Legal Requirements: We may disclose information to comply with laws, regulations, legal processes, or government requests.
• Traffic Authorities: We may share trip data with traffic authorities in response to traffic violation inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

• 我們不會向第三方出售您的個人資料。
• 付款處理商：我們與安全的第三方付款供應商（如 Stripe）共享付款資料以處理交易。
• 身份核實：我們可能使用第三方服務核實您的身份證明文件。
• 法律要求：我們可能因應法律、法規、法律程序或政府要求而披露資料。
• 交通當局：我們可能因應交通違例查詢而與交通當局共享行程資料。
• 業務轉讓：如發生合併、收購或資產出售，您的資料可能會被轉移。
• 經您同意：經您明確同意後，我們可能為其他目的共享資料。

5. Data Storage & Security | 資料儲存及安全

• Your data is stored on secure servers with industry-standard encryption.
• We use SSL/TLS encryption for all data transmitted between your device and our servers.
• Payment card details are tokenized and stored by our PCI-DSS compliant payment processor.
• We implement access controls to limit employee access to personal data on a need-to-know basis.
• Despite our security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

• 您的資料儲存於採用行業標準加密的安全伺服器。
• 我們對您的裝置與伺服器之間傳輸的所有資料使用 SSL/TLS 加密。
• 付款卡資料經代碼化處理，由符合 PCI-DSS 標準的付款處理商儲存。
• 我們實施存取控制，限制員工只能在必要時存取個人資料。
• 儘管我們採取安全措施，但互聯網傳輸並非百分百安全。我們無法保證絕對安全。

6. Data Retention | 資料保留

• Account Information: Retained for the duration of your account and up to 7 years after closure for legal and tax purposes.
• Trip History: Retained for 7 years to comply with traffic authority requirements and dispute resolution.
• Payment Records: Retained for 7 years in accordance with financial regulations.
• Identity Documents: Retained for the duration of your account; deleted within 30 days of account closure.
• Location Data: Trip location data is retained for 90 days; aggregated anonymous data may be retained longer for analytics.

• 帳戶資料：於帳戶存續期間保留，帳戶關閉後最多保留 7 年，以符合法律及稅務要求。
• 行程記錄：保留 7 年，以符合交通當局要求及處理爭議。
• 付款記錄：按照財務法規保留 7 年。
• 身份證明文件：於帳戶存續期間保留；帳戶關閉後 30 日內刪除。
• 位置資料：行程位置資料保留 90 日；匿名彙總資料可能保留更長時間作分析用途。

7. Your Rights | 您的權利

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal data.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Data Portability: You may request your data in a structured, machine-readable format.
• Withdraw Consent: You may withdraw consent for optional data processing at any time.
• To exercise these rights, please contact us via WhatsApp. We will respond within 30 days.

• 查閱權：您可要求取得我們持有的個人資料副本。
• 更正權：您可要求更正不準確或不完整的個人資料。
• 刪除權：您可要求刪除您的個人資料，惟須符合法律保留要求。
• 資料可攜權：您可要求以結構化、機器可讀格式取得您的資料。
• 撤回同意：您可隨時撤回對選擇性資料處理的同意。
• 如欲行使上述權利，請透過 WhatsApp 與我們聯繫。我們將於 30 日內回覆。

8. Location Tracking | 位置追蹤

• Location tracking is essential for our service and is active only during trips.
• We use location data to: unlock vehicles, provide navigation, calculate fares based on distance, ensure vehicle security, and respond to emergencies.
• You may disable location services on your device, but this will prevent you from using our service.
• Location data is not shared with third parties except as required by law.

• 位置追蹤是我們服務的必要功能，僅在行程期間啟用。
• 我們使用位置資料來：解鎖車輛、提供導航、按距離計算車資、確保車輛安全及應對緊急情況。
• 您可在裝置設定中停用定位服務，但這將導致無法使用我們的服務。
• 除法律要求外，位置資料不會與第三方共享。

9. Push Notifications | 推送通知

• We send push notifications for booking updates, trip status, payment confirmations, and important service alerts.
• You may disable push notifications in your device settings, but you may miss important trip information.
• Marketing notifications are optional and can be disabled in the app settings.

• 我們發送推送通知以提供預約更新、行程狀態、付款確認及重要服務提示。
• 您可在裝置設定中停用推送通知，但可能會錯過重要的行程資訊。
• 推廣通知屬選擇性質，可在應用程式設定中停用。

10. Children's Privacy | 兒童私隱

• Our services are not intended for individuals under 18 years of age.
• We do not knowingly collect personal information from children under 18.
• If we discover that we have collected information from a child under 18, we will delete it promptly.

• 我們的服務不適用於 18 歲以下人士。
• 我們不會故意收集 18 歲以下兒童的個人資料。
• 如發現我們收集了 18 歲以下兒童的資料，我們將立即刪除。

11. International Data Transfers | 國際資料傳輸

• Your data may be processed and stored on servers located outside of Hong Kong.
• We ensure appropriate safeguards are in place for any international data transfers.
• By using our services, you consent to the transfer of your data to locations outside Hong Kong.

• 您的資料可能在香港以外的伺服器處理及儲存。
• 我們確保任何國際資料傳輸均有適當的保障措施。
• 使用我們的服務即表示您同意將資料傳輸至香港以外地區。

12. Policy Updates | 政策更新

• We may update this Privacy Policy from time to time.
• Material changes will be notified via the app or email.
• Continued use of our services after changes constitutes acceptance of the updated policy.
• We encourage you to review this policy periodically.

• 我們可能不時更新本私隱政策。
• 重大變更將透過應用程式或電郵通知。
• 變更後繼續使用我們的服務即表示接受更新後的政策。
• 我們建議您定期查閱本政策。

13. Contact Us | 聯絡我們

For privacy-related inquiries or to exercise your data rights, please contact us:

• WhatsApp: +852 9089 0874
• Email: info@air.city
• Aircity Operating System (HK) Ltd
• Hong Kong SAR

如有私隱相關查詢或欲行使資料權利，請聯繫我們：

• WhatsApp: +852 9089 0874
• 電郵: info@air.city
• 創城營運系統(香港)有限公司
• 香港特別行政區